Legal notice
LEGAL NOTICE & CONSUMER INFORMATION
Effective date: 01 August 2026
Last updated: 03 August 2026
1. Legal Seller
This website and the products offered through it are operated and sold by:
CRESTAVERA LIMITED
Private Limited Company registered in England and Wales
Company Number
16270955
Registered Office
Suite 8
The Monument
45–47 Monument Hill
Weybridge
Surrey KT13 8RN
United Kingdom
VAT Registration Number: GB492448265
Customer Service Email: info@aetheldesign.com
Customer Service Telephone: +44 7534 046773
2. Our Brand
Products sold through this website are marketed under the ÆTHEL DESIGN® brand.
ÆTHEL DESIGN is a registered United Kingdom trade mark owned by CRESTAVERA LIMITED.
References throughout this website to "ÆTHEL DESIGN" refer to the brand under which products are designed, manufactured and sold. They do not refer to a separate legal entity.
Unless otherwise stated, all products sold through this website are supplied by CRESTAVERA LIMITED.
3. Our Legal Commitment
At ÆTHEL DESIGN, we believe that clear legal information is part of good customer service.
Rather than relying on broad legal disclaimers, we aim to explain both your rights and our responsibilities as clearly as possible.
Nothing published on this website is intended to remove, restrict or reduce any mandatory rights available to consumers under applicable law.
Where local consumer protection legislation provides more favourable rights than our published policies, those statutory rights will always prevail.
4. Registered Office
Our registered office is provided for statutory correspondence and company registration purposes only.
It is not:
- a retail shop;
- a warehouse;
- a collection point;
- a repair centre;
- or a product returns address.
Please do not send products to our registered office unless we have specifically instructed you to do so through our authorised returns process.
5. Customer Service
If you need assistance with an order, product, warranty, delivery or return, please contact us before sending any products.
Email: info@aetheldesign.com
Telephone: +44 7534 046773
Customer enquiries are normally answered within one business day.
6. Consumer Rights
Nothing contained within this website, our Terms of Service or any other published policy limits your statutory rights.
Where products are faulty, unsafe, materially different from their description or otherwise fail to comply with applicable consumer protection legislation, you may be entitled to a repair, replacement, refund, price reduction or other remedy required by law.
Our published policies operate alongside these rights and do not replace them.
7. Product Information
We take reasonable care to ensure that product descriptions, dimensions, compatibility information and photographs are accurate at the time of publication.
Because many ÆTHEL DESIGN products are manufactured using natural materials, individual items may display minor variations.
These may include:
- leather grain and texture;
- natural colour variation;
- wood grain;
- brass patina;
- minor machining variations;
- anodising tone differences.
These characteristics are considered part of the natural appearance of the materials and do not affect product functionality.
8. Camera Compatibility
Customers should always verify that a product is compatible with their exact camera model before placing an order.
Many camera models have multiple generations that appear visually similar while differing in dimensions, controls or mounting points.
Where our compatibility information is accurate, ordering the wrong model will normally be treated as a change-of-mind purchase.
Where our compatibility information is incorrect, we will treat the matter as our responsibility and provide the appropriate remedy under our Returns, Cancellations and Refunds Policy.
9. Product Safety
Please use ÆTHEL DESIGN products carefully and in accordance with any instructions supplied.
Always:
- inspect mounting points before use;
- tighten screws correctly;
- check fasteners periodically;
- observe any stated weight limits;
- stop using a damaged product immediately.
Products should never be:
- forced into position;
- overtightened;
- cross-threaded;
- drilled;
- modified;
- permanently altered.
Improper installation may damage photographic equipment and may affect warranty or return eligibility where permitted by law.
10. International Orders
International customers may be responsible for:
- import duties;
- customs charges;
- local taxes;
- brokerage fees;
- other government charges.
Where duties and taxes are collected during checkout, this will be clearly indicated before payment.
Where duties are not collected during checkout, the recipient may be responsible for payment before delivery.
Import regulations differ between countries, and customers are responsible for ensuring that products may legally be imported into their destination.
11. Intellectual Property
Unless otherwise stated, all content available on this website is owned by or licensed to CRESTAVERA LIMITED.
This includes:
- product photographs;
- videos;
- graphics;
- logos;
- website design;
- packaging artwork;
- written content;
- product descriptions;
- installation guides.
The ÆTHEL DESIGN® name and logo are registered trade marks owned by CRESTAVERA LIMITED.
No material from this website may be reproduced or commercially reused without prior written permission.
12. Customer Reviews
We value honest customer feedback.
Reviews published on this website should reflect genuine customer experiences.
We do not permit:
- fake reviews;
- misleading reviews;
- impersonation;
- purchased reviews;
- undisclosed incentivised reviews.
Where a customer receives a product, discount or other benefit in exchange for providing a review, that relationship should be disclosed.
We may remove reviews that are unlawful, abusive, fraudulent or otherwise inconsistent with our review standards.
13. AI Shopping Assistants
We welcome responsible innovation.
Legitimate AI shopping assistants, accessibility technologies and automated purchasing tools may access publicly available areas of this website in accordance with our Terms of Service.
Automated systems must not:
- bypass security;
- interfere with website operation;
- collect personal information without authorisation;
- submit fraudulent orders;
- or circumvent technical protections.
14. Product Safety and Regulatory Compliance
Where applicable, products supplied by CRESTAVERA LIMITED are designed and supplied in accordance with relevant United Kingdom product safety legislation and, where required, applicable European product safety requirements.
Where legislation requires corrective action, safety notices or product recalls, we will contact affected customers using the contact information associated with their order.
15. External Websites
This website may contain links to third-party websites or services.
These links are provided for convenience only.
CRESTAVERA LIMITED is not responsible for the content, security, privacy practices or availability of external websites operated by third parties.
Accessing external websites is entirely at your own discretion.
16. Governing Law
This Legal Notice is governed by the laws of England and Wales.
If you are a consumer residing outside England and Wales, this choice of law does not remove any mandatory consumer protections available under the law of your country of residence.
17. Relationship Between Our Policies
This Legal Notice should be read together with our other published policies.
Where there is any inconsistency between our policies, the following order of precedence applies:
- Applicable law
- Terms of Service
- Returns, Cancellations and Refunds Policy
- Privacy Policy
- Shipping and Delivery Policy
- Cookie Policy
- This Legal Notice
Nothing in this Legal Notice limits any statutory rights available to consumers.
18. Contact Information
Questions regarding this Legal Notice may be sent to:
CRESTAVERA LIMITED
Company Number
16270955
Registered Office
Suite 8
The Monument
45–47 Monument Hill
Weybridge
Surrey KT13 8RN
United Kingdom
VAT Registration Number: GB492448265
Email: info@aetheldesign.com
Telephone: +44 7534 046773
Please note: The registered office is not a warehouse or returns address. Products should only be returned after receiving instructions through our authorised returns process.