TERMS OF SERVICE

Effective date: 01 August 2026
Last updated: 03 August 2026

1. About us and these Terms

These Terms of Service are entered into between you and CRESTAVERA LIMITED.

CRESTAVERA LIMITED is a private limited company registered in England and Wales under company number 16270955.

Registered office:
Suite 8, The Monument
45–47 Monument Hill
Weybridge
Surrey KT13 8RN
United Kingdom

VAT registration number: GB492448265
Customer service email: info@aetheldesign.com
Customer service telephone: +44 7534 046773

The registered office shown above is for legal and business correspondence. It is not a product returns address. Products must be returned only to the address provided through our authorised return process.

CRESTAVERA LIMITED operates this website and online store and is the legal seller of the products offered through it.

Our products are marketed under the ÆTHEL DESIGN brand. ÆTHEL DESIGN is a registered United Kingdom trade mark owned by CRESTAVERA LIMITED. References in these Terms to “ÆTHEL DESIGN” refer to the brand and trade mark and do not refer to a separate company or contracting entity.

In these Terms:

• “we,” “us” and “our” mean CRESTAVERA LIMITED;
• “you” and “your” mean the person accessing the website, creating an account or placing an order;
• “Store” means the ÆTHEL DESIGN online store;
• “Services” means the Store, website, customer accounts, content, features, tools, products and related services we provide;
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession; and
• “Business Customer” means a person acting wholly or mainly for purposes relating to their trade, business, craft or profession.

The Store is powered by Shopify, which provides the ecommerce technology used to make the Services available.

2. Scope and acceptance of these Terms

These Terms govern your access to and use of the Services and any order placed directly through the Store.

By accessing the Services, creating an account or submitting an order, you agree to these Terms and the policies incorporated into them, including our:

• [Privacy Policy]
• Returns, Cancellations and Refunds Policy
• [Shipping Policy]
• [Cookie Policy]
• Any product-specific, promotion-specific or offer-specific terms presented before purchase.

Please read these documents carefully before placing an order.

If you do not agree to these Terms, you should not create an account, place an order or continue using the Services.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer right available under applicable law. Where local law provides you with more favourable rights, those mandatory rights will take precedence.

A contract for a particular order may include:

• These Terms;
• The product description and compatibility information displayed when the order was placed;
• The price, delivery method and other information shown at checkout;
• The order and dispatch communications sent to you;
• Our Returns, Cancellations and Refunds Policy;
• Any applicable promotional terms.

Where a product-specific or promotion-specific term clearly conflicts with a general provision of these Terms, the more specific term will normally apply to that product or promotion, subject always to mandatory law.

Purchases made through Amazon, eBay, Etsy or another third-party marketplace may also be governed by that marketplace’s terms, procedures and buyer-protection rules.

3. Consumers, professionals and resellers

ÆTHEL DESIGN products may be purchased for personal use or professional end use, including use by photographers, filmmakers, production companies and content creators.

Your use of a product for professional purposes does not automatically determine whether you are legally a Consumer or Business Customer. Your status depends on the purpose and circumstances of the particular transaction under applicable law.

Products may not be purchased for unauthorised commercial resale, distribution, rental, white-labelling or export. Wholesale customers, distributors and authorised resellers must obtain our written approval and may be subject to separate commercial terms.

We may apply reasonable quantity limits where an order appears to be intended for unauthorised resale or distribution.

4. Eligibility and customer accounts

You must be at least 18 years old, or otherwise have the legal capacity required in your jurisdiction, to create an account or enter into a purchase contract.

A parent or legal guardian may place an order on behalf of a minor where permitted by law. Browsing the public areas of the website does not, by itself, create a purchase contract.

When creating an account or placing an order, you agree to provide information that is accurate, current and complete. This includes your:

• Name;
• Email address;
• Billing information;
• Shipping information;
• Telephone number where requested;
• Payment information.

You must promptly update information that changes.

You are responsible for protecting your account credentials and for activity conducted through your account, except where unauthorised activity results from our failure to use reasonable security measures.

You must notify us promptly at info@aetheldesign.com if you believe that your account or payment information has been used without authorisation.

You may not sell, licence or commercially transfer your customer account to another person.

5. Products and product information

We take reasonable care to ensure that product descriptions, compatibility information, measurements, photographs, videos, prices and availability information are accurate when published.

Product photographs are intended to provide a fair visual representation. However:

• Screen settings and display calibration may cause minor colour differences;
• Product dimensions and weights may be approximate and subject to reasonable manufacturing tolerances;
• Minor non-functional machining, anodising or finishing variations may occur;
• Cameras, lenses and other equipment shown for demonstration are not included unless the product description expressly states otherwise.

Products containing natural materials may display variations that are part of the character of those materials. These may include:

• Differences in leather grain, texture, tone and natural markings;
• Darkening, softening or patina that develops in vegetable-tanned leather;
• Differences in wood grain, pattern and shade;
• Natural ageing and patina in brass;
• Minor variations between individual pieces.

A natural or minor non-functional variation is not automatically a defect. This does not excuse a product that is materially different from its description, faulty, unsafe or incompatible with a camera model expressly listed as compatible.

We may improve, update or discontinue products and change future product descriptions without notice. Such changes will not retrospectively alter the product description forming part of an order that we have already accepted.

All products are subject to availability. Displaying a product on the Store does not guarantee that it remains in stock.

Unless a separate commercial warranty is expressly stated on the relevant product page or in documentation supplied with the product, no additional commercial warranty is provided. Your mandatory statutory rights remain unaffected.

6. Camera compatibility, installation and safe use

Before ordering, you must check the exact:

• Camera manufacturer;
• Camera model;
• Camera generation or version;
• Product variant;
• Compatibility information displayed on the product page.

Camera bodies with similar appearances or names may have different dimensions, controls, ports, screens, battery doors or mounting points.

Unless expressly stated, we do not guarantee compatibility with every third-party accessory, battery grip, cable, monitor, microphone, screen protector, lens adapter, tripod plate or other product used in combination with an ÆTHEL DESIGN product.

Products must be installed and used carefully and in accordance with any supplied instructions.

You must not:

• Force a product into position;
• Cross-thread a screw;
• Overtighten fasteners;
• Drill, file, cut or permanently alter a product;
• Use an incompatible screw or mounting point;
• Exceed a stated weight or load limit;
• Continue using a product that is loose, cracked, deformed or damaged.

You should check screws, fasteners, quick-release connections, strap connectors and mounting points before use and periodically during use.

Where appropriate, use a suitable secondary safety strap or other backup connection, particularly when working at height, above water, in crowded areas or in other high-risk environments.

Small screws, fittings and components should be kept away from young children.

We are not responsible for loss or damage to the extent that it was caused by incorrect installation, forced installation, overtightening, misuse, modification, failure to inspect a product, exceeding a stated limit or use contrary to clear instructions.

This does not limit our responsibility where damage results from a defective product, inaccurate compatibility information, inadequate instructions or another matter for which liability cannot lawfully be excluded.

7. Orders and contract formation

When you submit an order, you are making an offer to purchase the products in that order.

An automated order acknowledgement, payment receipt or email headed “order confirmation” confirms that we have received your order. Unless the communication expressly states otherwise, it does not mean that we have accepted the order.

Our acceptance occurs when we send you a dispatch confirmation confirming that the product has been dispatched.

A binding purchase contract is formed only for the products identified in that dispatch confirmation.

Where products from the same order are dispatched separately, each dispatch confirmation may form a separate contract for the products identified in it.

Payment may be authorised or captured before the order is accepted. Payment authorisation or capture does not, by itself, require us to accept the order. Where an order is not accepted, any amount captured will be refunded without undue delay.

Please review your order carefully before submitting it.

You may request cancellation before fulfilment through your customer account or by contacting info@aetheldesign.com. We process orders quickly and cannot guarantee that a cancellation request will be completed once fulfilment has begun.

Where an order has already been dispatched, it must be handled under our Returns, Cancellations and Refunds Policy.

Personalised, engraved or made-to-specification products may become non-cancellable once production or customisation begins, to the extent permitted by applicable law.

We will provide confirmation of your contract and order information by email or another format that can be retained for future reference.

8. Our right to decline or cancel an order

We may decline an order before acceptance where we have a legitimate reason, including:

• A product being unavailable;
• A manifest pricing, description or stock error;
• Failure to authorise or receive payment;
• Suspected fraud or unauthorised payment;
• Suspected identity, payment or account misuse;
• Delivery restrictions;
• Carrier restrictions;
• Sanctions, export-control or import restrictions;
• An order quantity suggesting unauthorised resale;
• Previous serious return, payment or chargeback abuse;
• A legal or regulatory requirement preventing supply.

We will notify you and refund any amount captured for an order we decline.

If a manifest pricing or description error is discovered after acceptance but before dispatch, we will contact you. Where legally permitted, we may offer you the opportunity to proceed at the correct price or cancel the affected product for a full refund.

We will not substitute a materially different product without your agreement.

Where an accepted order cannot be fulfilled, we will notify you and provide the refund or other remedy required by applicable law.

9. Prices, VAT, taxes and payment

Prices may be displayed in different currencies depending on your location and Store settings.

For customers in the United Kingdom, displayed consumer prices include UK VAT where applicable.

For other destinations, applicable sales taxes, VAT, GST or similar taxes may:

• Be included in the displayed price;
• Be calculated at checkout; or
• Be payable separately on import.

The total amount payable to us, including product prices, delivery charges and taxes collected by us, will be shown before you submit the order.

Import duties, customs charges, local taxes and brokerage fees that are not collected by us may be payable separately by the recipient. See the International Orders section below.

Prices and promotions may change for future orders without notice. A price change will not retrospectively alter an accepted order, except where a manifest error is handled in accordance with these Terms and applicable law.

You agree to provide accurate and authorised payment information.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;
• The information supplied is accurate;
• The payment provider may authorise and process the payment;
• Reasonable fraud-prevention checks may be performed.

Payments may be processed by Shopify, Shopify Payments or another payment service provider. Additional terms from the relevant payment provider may apply.

10. Promotions, discount codes and gift cards

Promotions and discount codes may be subject to additional conditions, including:

• Start and end dates;
• Product exclusions;
• Minimum order values;
• Market restrictions;
• Single-use limits;
• Restrictions on combining promotions.

Unless expressly stated otherwise, only one promotional code may be used per order.

Promotional offers apply only during the stated period and while relevant products remain available.

A discount cannot normally be applied retrospectively to an order placed before the promotion began.

Where part of a discounted set or bundle is returned, the refund may be recalculated to reflect the price of the products retained and any discount that no longer applies, where permitted by law and clearly disclosed as part of the promotion.

Gift cards are non-refundable and cannot be exchanged for cash except where applicable law requires otherwise.

Sale and promotional products retain all mandatory rights relating to faulty, incorrect, misdescribed or non-conforming goods.

11. Shipping, delivery, ownership and risk

Delivery options, estimated delivery periods and charges are shown at checkout or described in our [Shipping Policy].

You are responsible for providing a complete and accurate delivery address.

Delivery estimates are not guaranteed dates unless we expressly agree to a guaranteed delivery date.

We will take reasonable steps to deliver within the period communicated to you. Where no different delivery period has been agreed, UK consumer orders will normally be delivered without undue delay and within the period required by applicable law.

We may make deliveries in separate parcels.

For Consumer orders, risk of loss or damage remains with us until the product is delivered into:

• Your physical possession;
• The physical possession of a person identified by you; or
• A safe place or nominated recipient expressly selected or authorised by you.

Where you independently appoint a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, where applicable law permits.

Ownership of a product passes to you when we have received full payment and the product has been delivered, whichever occurs later.

If tracking shows a parcel as delivered but you cannot locate it, contact us as soon as reasonably possible. You agree to cooperate with reasonable carrier enquiries, delivery-location checks and loss investigations.

We are not responsible for delays caused by events outside our reasonable control, but this does not remove your statutory cancellation, delivery or refund rights.

Refused, unclaimed and undeliverable parcels are handled under our Returns, Cancellations and Refunds Policy.

12. International orders, customs and import requirements

International orders may be subject to:

• Import duties;
• VAT, GST or sales taxes;
• Customs clearance charges;
• Brokerage charges;
• Local handling fees;
• Import restrictions.

Where checkout expressly states that duties and taxes are included, we or our service provider will arrange payment of the stated charges.

Where duties and taxes are not included, the recipient may be treated as the importer and may be responsible for paying them.

You are responsible for checking whether the products may lawfully be imported into and used in the delivery destination.

We will not knowingly falsify a customs description, country of origin, product value or other customs information.

Customs authorities may open and inspect parcels. Customs processing may delay delivery.

We may decline or cancel an order where fulfilment would breach applicable sanctions, export controls, carrier restrictions or import laws.

13. Returns, cancellations and refunds

Returns, cancellations and refunds are governed by our [Returns, Cancellations and Refunds Policy] together with any mandatory rights available under applicable law.

For ordinary change-of-mind returns:

• Customers are generally responsible for direct return-shipping costs;
• No restocking fee applies to UK, EU, EEA or Mexican returns;
• A 10% restocking fee applies to eligible voluntary returns from the United States, Canada, Australia and New Zealand;
• No restocking fee applies to faulty, damaged, incorrect or materially misdescribed products.

The Returns, Cancellations and Refunds Policy explains the applicable conditions, windows, costs and regional differences.

14. Faulty, damaged, incorrect or non-conforming products

Nothing in these Terms excludes or restricts rights relating to goods that are:

• Faulty;
• Unsafe;
• Damaged in transit;
• Incorrect;
• Materially misdescribed;
• Not fit for an expressly agreed purpose;
• Incompatible with a camera model expressly stated as compatible;
• Otherwise non-conforming under applicable law.

Please contact info@aetheldesign.com as soon as reasonably possible after discovering a problem.

We may request photographs, video, packaging information or other reasonable evidence to help us investigate the issue. Such a request does not remove a mandatory consumer right.

Where a claim is confirmed, we will provide the remedy required by applicable law. Depending on the jurisdiction and circumstances, this may include:

• Repair;
• Replacement;
• Price reduction;
• Refund;
• Reimbursement of reasonable return costs.

No restocking fee applies to a valid faulty, damaged, incorrect or non-conforming product claim.

15. Product safety, corrective action and recalls

Customer safety and the protection of connected equipment are important to us.

If we become aware of a potential product-safety issue, we may contact affected customers using the contact information connected to the relevant order.

We may ask customers to:

• Stop using the product;
• Inspect a particular component;
• Follow updated instructions;
• Return the product;
• Accept a repair, replacement, refund or another appropriate corrective action.

You agree not to ignore a safety recall or continue using a product after receiving a clear instruction to stop using it.

Nothing in this section reduces your rights under applicable product-safety or consumer-protection law.

16. Website access and availability

We grant you a limited, non-exclusive, non-transferable and revocable permission to access and use the Services for lawful personal or professional purchasing purposes.

We do not guarantee that the website will always be:

• Available;
• Uninterrupted;
• Error-free;
• Free from temporary technical problems;
• Compatible with every device or browser.

We may suspend access temporarily for maintenance, security, technical or operational reasons.

Editorial articles, guides, examples and general website content are supplied for general information. They are not a substitute for professional, technical, safety, legal or financial advice.

This website-availability provision does not affect the quality, conformity, safety or description obligations applying to products purchased from us.

17. Intellectual property

The ÆTHEL DESIGN trade mark is a registered United Kingdom trade mark owned by CRESTAVERA LIMITED.

Nothing in these Terms grants you a right or licence to use:

• The ÆTHEL DESIGN name or registered brand mark;
• Our logos;
• Product branding;
• Packaging artwork;
• Trade dress;
• Product photographs;
• Product videos;
• Written product descriptions;
• Graphics;
• Illustrations;
• Installation guides;
• Website design;
• Other intellectual property belonging to us.

All content made available through the Services is owned by CRESTAVERA LIMITED, used under licence or owned by the identified third-party rights holder.

You may view and retain reasonable copies of order information, instructions and policy documents for your own legitimate use.

Without prior written permission, you must not:

• Reproduce or republish Store content;
• Copy product photographs or descriptions for resale listings;
• Modify or create derivative works from our content;
• Use our trade mark in a domain name, marketplace account or social-media identity;
• Suggest that you are an authorised reseller or representative;
• Remove copyright, trade mark or ownership notices;
• Use our content to train or develop a commercial model or dataset;
• Exploit Store content commercially.

All goodwill arising from authorised use of the ÆTHEL DESIGN trade mark belongs to CRESTAVERA LIMITED.

Third-party names, logos and trade marks remain the property of their respective owners.

18. Customer reviews, photographs, feedback and submissions

You retain ownership of original content that you create and submit to us, including reviews, photographs and videos.

By voluntarily submitting content, you grant CRESTAVERA LIMITED a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, adapt, translate, display, distribute and use that content in connection with:

• The Store;
• Product pages;
• Customer communications;
• Social-media channels;
• Advertising;
• Promotional and editorial materials;
• Operation and improvement of the Services.

This licence lasts for the duration of the relevant intellectual-property rights. We may sublicense the content only to service providers, platforms and partners involved in operating or promoting the Store.

You confirm that:

• You created the content or have permission to submit it;
• The content reflects a genuine experience where presented as a review;
• The content is accurate to the best of your knowledge;
• The content does not infringe another person’s rights;
• Any individual identifiable in the content has given appropriate permission;
• You have disclosed any incentive, payment, free product or material relationship connected with the submission.

You must not submit:

• Fake or fabricated reviews;
• Reviews purchased or written by someone who did not have the claimed experience;
• Reviews submitted through a false identity;
• Concealed incentivised reviews;
• Malicious, threatening, defamatory or unlawful content;
• Personal information belonging to another person;
• Malware, malicious code or deceptive links;
• Content unrelated to the relevant product or customer experience.

Any incentive to submit a review must not depend on the review being positive. Incentivised reviews must be genuine and clearly identified as incentivised.

We may take reasonable steps to verify reviews against order records.

We may refuse, edit or remove content that is fake, unlawful, abusive, irrelevant, misleading, privacy-infringing or contrary to these Terms. We will not remove or suppress a genuine review merely because it is critical or negative.

Feedback and suggestions are not confidential unless we expressly agree otherwise in writing. We are not required to pay for or implement unsolicited suggestions.

Our use of personal information contained in submitted content is governed by our Privacy Policy.

19. Third-party tools, services and links

The Services may include tools, payment functions, embedded content or links operated by third parties.

Third-party services may be subject to their own terms, privacy policies and availability conditions.

We do not control every third-party website or service and are not responsible for its content, availability or independent conduct.

You should review the third party’s terms before using its services or entering into a transaction with it.

This section does not exclude any responsibility that cannot lawfully be excluded.

20. Relationship with Shopify

The ÆTHEL DESIGN Store is powered by Shopify, which provides ecommerce infrastructure and related technology.

Any contract for the purchase of products through the Store is entered into directly between you and CRESTAVERA LIMITED.

Shopify is not the seller of ÆTHEL DESIGN products and is not responsible for our:

• Product descriptions;
• Product compatibility claims;
• Order acceptance;
• Fulfilment;
• Delivery;
• Returns;
• Product quality;
• Product safety;
• Statutory obligations.

To the extent permitted by applicable law, Shopify and its affiliates are not liable for claims arising solely from a product sale or transaction between you and CRESTAVERA LIMITED.

Nothing in this section excludes any independent legal responsibility that Shopify may have and that cannot lawfully be excluded.

21. Privacy and electronic communications

Our collection and use of personal information are governed by our [Privacy Policy].

Our use of cookies and similar technologies is described in our [Cookie Policy].

Because the Store is hosted by Shopify, personal information may also be processed by Shopify and other service providers involved in:

• Hosting;
• Payment processing;
• Fraud prevention;
• Order management;
• Delivery;
• Analytics;
• Customer communications.

Relevant information may be transferred to and processed in countries outside your country of residence, subject to the safeguards described in our Privacy Policy.

By placing an order, you agree to receive necessary transactional and service communications electronically, including:

• Order acknowledgements;
• Dispatch confirmations;
• Delivery information;
• Return and refund confirmations;
• Account-security messages;
• Product-safety and recall notices;
• Legally required communications.

Marketing messages are sent only where permitted by law. You may unsubscribe from marketing without affecting transactional or product-safety messages.

22. Prohibited uses

You may use the Services only for lawful purposes.

You must not use the Services to:

• Violate any applicable law or regulation;
• Commit or facilitate fraud;
• Test stolen or unauthorised payment credentials;
• Infringe our intellectual property or another person’s rights;
• Submit false, deceptive or misleading information;
• Impersonate another person or organisation;
• Harass, threaten, abuse or defame another person;
• Upload malware or malicious code;
• Disrupt the website, servers or networks;
• Circumvent authentication, security controls or access restrictions;
• Bypass CAPTCHAs or bot-management measures;
• Collect personal information without authority;
• Manipulate stock availability or create artificial demand;
• Place orders without the payer’s or customer’s authority;
• Conduct high-volume scraping or data extraction without written permission;
• Copy Store content for unauthorised resale or competing commercial use;
• Engage in unauthorised resale, distribution or white-labelling;
• Conceal the origin of automated activity;
• Interfere with another customer’s use of the Services.

We may use reasonable technical measures to detect, prevent and investigate prohibited activity.

23. Automated tools and shopping agents

A bona fide search engine, accessibility tool or shopping assistant may access public areas of the Services where it:

• Acts on the instructions of a genuine user;
• Complies with applicable law;
• Respects our robots.txt file and technical restrictions;
• Does not circumvent security or access controls;
• Does not collect personal information without authority;
• Does not create excessive or disruptive traffic;
• Does not conceal fraudulent activity;
• Does not place an order without the customer’s specific authorisation.

An automated tool must not:

• Circumvent a CAPTCHA;
• Misrepresent itself as a human where identification is requested;
• Test payment credentials;
• Reserve or manipulate stock dishonestly;
• Scrape Store content at scale for commercial reuse;
• Submit false information;
• Override a customer’s selected product, quantity, price or delivery details without authorisation.

You remain responsible for instructions given to an agent and for orders submitted by an agent acting with your authority.

We may restrict or block automated access where reasonably necessary to protect customers, security, intellectual property, Store performance or legal compliance.

24. Suspension and termination

We may suspend or restrict an account or access to the Services where reasonably necessary because of:

• Fraud or suspected fraud;
• A security threat;
• Unauthorised payment activity;
• Chargeback abuse;
• Return fraud;
• Review manipulation;
• Harassment;
• Automated abuse;
• Unlawful activity;
• A material breach of these Terms;
• A legal or regulatory requirement.

Where reasonably practicable and legally appropriate, we will provide notice of the reason.

You may stop using the Services or request closure of your customer account at any time, subject to retention of information required by law.

Suspension or termination of website access does not remove:

• Existing payment obligations;
• Rights connected with an accepted order;
• Return and refund rights;
• Product-safety rights;
• Statutory remedies;
• Provisions intended to survive termination.

25. Website disclaimers

We use reasonable care in operating the Services, but do not guarantee that website access will always be uninterrupted, timely, secure or error-free.

Website content may occasionally contain non-material typographical or technical errors. We may correct such errors prospectively.

Any disclaimer concerning website availability applies only to the website and Services as a digital platform. It does not mean that physical products are supplied “as is,” and it does not exclude obligations concerning product:

• Quality;
• Safety;
• Durability;
• Fitness for purpose;
• Description;
• Compatibility;
• Title;
• Conformity.

Your mandatory rights remain unaffected.

26. Liability to Consumers

This section applies where you are a Consumer.

We are responsible for loss or damage that is a foreseeable result of:

• Our breach of these Terms;
• Our failure to use reasonable care and skill;
• A product defect or other matter for which we are legally responsible.

Loss or damage is foreseeable where it was an obvious consequence of our breach or was contemplated by both parties when the contract was formed.

We are not responsible for loss or damage to the extent that it was caused by:

• Incorrect or forced installation;
• Use with an incompatible camera or accessory where our listing was accurate;
• Overtightening or cross-threading;
• Unauthorised alteration or modification;
• Exceeding a stated weight or load limit;
• Failure to inspect or maintain connections;
• Continued use after visible damage or a safety warning;
• A failure to follow clear instructions.

We supply products to Consumers for private use. Where you are legally acting as a Consumer, we are not responsible for purely commercial losses such as loss of profit, loss of business, loss of business opportunity or business interruption.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of legal title;
• Defective products where liability cannot lawfully be excluded;
• A mandatory statutory consumer remedy;
• Any other liability that cannot lawfully be excluded or limited.

27. Liability to Business Customers

This section applies only where you are a Business Customer.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of legal title;
• Liability under applicable defective-product law that cannot be excluded;
• Any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, we are not liable to a Business Customer for:

• Loss of profit;
• Loss of revenue;
• Loss of business;
• Loss of anticipated savings;
• Loss of opportunity;
• Loss of goodwill;
• Loss or corruption of data;
• Business interruption;
• Indirect or consequential loss.

To the extent permitted by law, terms implied into a business contract by statute or common law are excluded where they may lawfully be excluded.

Any separate wholesale, distributor, reseller or individually negotiated business agreement may contain additional or different liability provisions and will take precedence for the relevant transaction.

28. Responsibility for unlawful use and Business Customer indemnity

Consumers are responsible for reasonably foreseeable loss caused by their deliberate fraud, unlawful conduct, infringement of another person’s rights or material breach of these Terms.

A Business Customer that modifies, relabels, resells, distributes or markets products without our written authorisation is responsible for third-party claims arising directly from that unauthorised activity.

Where legally enforceable, a Business Customer will indemnify CRESTAVERA LIMITED against reasonable third-party claims, losses and costs arising directly from:

• Its unauthorised modification or relabelling of a product;
• False compatibility or safety claims made by it;
• Its infringement of another person’s intellectual-property rights;
• Its unlawful resale or export activity.

This indemnity does not apply to the extent that the claim was caused by our negligence, product defect, inaccurate information or breach of law.

29. Events outside our reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, including:

• Severe weather;
• Natural disaster;
• Fire;
• Epidemic or public-health emergency;
• War, terrorism or civil disorder;
• Government action;
• Sanctions or export restrictions;
• Customs disruption;
• Carrier shutdown;
• Industrial action not limited to our own workforce;
• Utility or telecommunications failure;
• Cyberattack despite reasonable security measures.

We will take reasonable steps to reduce the effects of the event and resume performance.

Where a delay becomes substantial, we will inform you and provide any cancellation or refund right required by applicable law.

30. Complaints

Please send complaints to:

Email: info@aetheldesign.com
Telephone: [CUSTOMER SERVICE TELEPHONE NUMBER]

Please include your name, order number and a clear description of the issue.

We will review complaints fairly and respond within a reasonable period.

This complaints process does not prevent a Consumer from using any court, regulator, consumer body, chargeback right or dispute-resolution procedure available under applicable law.

31. Assignment and transfer

You may transfer a statutory right or claim where applicable law permits.

You may not otherwise transfer an account or contractual obligation without our written agreement.

We may transfer our rights and obligations in connection with:

• A sale of the ÆTHEL DESIGN business;
• A corporate restructuring;
• A merger;
• A transfer of relevant assets.

We will not make such a transfer in a way that materially reduces a Consumer’s contractual or statutory rights. We will provide notice where the transfer materially affects you.

32. Governing law and jurisdiction

These Terms and contracts formed through the Store are governed by the laws of England and Wales.

If you are a Consumer, this choice of law does not deprive you of mandatory consumer protections available under the law of the country in which you habitually reside.

Consumers may bring proceedings in the courts available to them under mandatory applicable law. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts where legally entitled to do so.

Business Customers agree that the courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or an order, unless a separate written business agreement provides otherwise.

33. Changes to these Terms

We may update these Terms to reflect changes in:

• Law or regulation;
• Our business;
• Our products or Services;
• Security requirements;
• Shopify functionality;
• Payment or delivery arrangements.

The version in force when an order is placed will govern that order unless a change is required by law or you expressly agree otherwise.

Changes will apply prospectively and will not retrospectively remove accrued rights or alter an accepted order without lawful justification.

The latest version will be published on this page with an updated effective date.

Where required by law, we will provide reasonable notice of a material change.

34. General provisions

If a court or authority determines that a provision is unlawful or unenforceable, that provision will be treated as modified or removed only to the minimum extent required. The remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

These Terms and the documents expressly incorporated into them form the agreement between you and us concerning use of the Services and orders placed through the Store.

Nothing in this section excludes a statement or representation that cannot lawfully be excluded.

Headings are included for convenience and do not alter the interpretation of the Terms.

Except for Shopify and its affiliates in relation to the Shopify section, no person who is not a party to these Terms has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Where these Terms are translated, the translation should be read consistently with the English version. Mandatory local language and interpretation laws will continue to apply.

35. Contact information

Questions about these Terms should be sent to:

CRESTAVERA LIMITED
Company number: 16270955
Registered in England and Wales

Suite 8, The Monument
45–47 Monument Hill
Weybridge
Surrey KT13 8RN
United Kingdom

VAT registration number: GB492448265
Email: info@aetheldesign.com
Telephone: +44 7534 046773

Registered office notice: This address is not a product returns address. Please use our authorised return process before sending any product.